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Getting Started: Holds and Reserves

A quick guide to creating an account, locating materials, checking out materials, returning materials, reserving materials, and fines/fees.

  • To place an item on hold, head to the Helen Hall Library catalog and search for your desired item in the "Search" bar.

  • When you find the item you want, click on it to pull up its catalog page.
  • Under Select an Action, click on the words Place Hold.

  • In the dialog box, type your library card number with no spaces, then type in your 4 digit PIN number and select Log In.
  • You will again be prompted to click Place Hold.
  • Once you have successfully placed the item on hold you will be notified via your preferred method of communication when your hold is available.

Picking Up Holds

When you have been notified that a hold is available for pick up

 you can collect it from the Hold Shelf.

All items shelved have a white sticker stuck on their spine that contains the first three letters of the patron's last name and the patron's last four digits of their card number.

ABC       

1234        

Everything is shelved alphabetically under the patron's last name.

Once you have collected your hold, you are then able to check it out using the self check kiosks located around the front desk.